Description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Temporary Senior Business Analyst

(anticipated for a period of up to 18 months)

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre.  Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Senior Manager of Digital Transformation, the Senior Business Analyst will act as the technical liaison and consultant for the Technology and Innovation Services division.

Essentially, the Senior Business Analyst (SBA) is responsible for understanding what the objective of a project/initiative is, identifying how to achieve it, managing any changes to the objective, and ensuring that all deliverables are aligned with the desired vision and end state. This role focuses on the product (solution) and is responsible for working with the business partners in consultation with other TIS staff to determine requirements, develop specifications, and applying an appropriate level of rigour to evaluate, acquire, and implement corporate technologies that meet business needs, and are compatible with the corporate application, data, and technology architecture.

Using expert business, product, and technical knowledge, the Senior Business Analyst works on and leads various medium to large transformation projects across a number of work streams.

As a project leader in the organization, this position demonstrates the Town’s CARE Core Values (Collaborative, Accountable, Respectful and Engaged) through daily interactions with individuals at all levels of the organization, external contacts, and elected officials. The PM/BA holds staff and themselves, accountable for the Core Values, the Code of Conduct, and the Respect in the Workplace policy.

Duties for this progressive role include, but are not limited to:

• Acting as a liaison between the various departments and TIS to proactively identify and bring strategic initiatives from concept to implementation and ensuring service excellence to TIS internal and external clients.

• Providing leadership during a project in eliciting and clarifying project requirements and leading teams to “right-fit” solutions, and project management solutions while balancing project constraints and risk.

• Providing leadership in developing business analysis plans that implement strategies for gathering, reviewing, analyzing and refining user requirements and business processes.

• Playing a lead role in eliciting user requirements, developing and refining requirements, building business process models and creating quality/test documentation used to support and drive the goals of the business analysis plan or TIS BA initiatives.

• Gathering the products (outputs) of business analysis plans or fact-finding initiatives and translate what has been collected into comprehensive documents (e.g. flowcharts, Business Requirement Documents –BRD, Use-Cases etc.) used to clearly define project/departmental goals. 

• Working closely with business partners, process experts, vendors, technical architects, subject matter experts and IT staff to support the documentation of design and/or development of solutions that meet user/business/project requirements and their intended goals.

• Contributing to and participating in request for proposal initiatives (RFP) or town recruitment process that may include requirements documentation, vendor product reviews, vendor evaluation and vendor selection.

• Developing and documenting quality/testing plans, test cases, test data samples and solution verification checklists that support the sign-off, acceptance and delivery of TIS solutions.  

• Identifying and reporting business processes and procedures that may benefit from a business analyst review.

• Supporting the preparation of end user documentation and development of training plans, communication and organizational change management as part of IT initiatives.

Who You Are

Our team is looking for an enthusiastic, solutions-oriented team player that takes initiative and thrives on a high performing start-up team. You like a diverse portfolio and being able to switch between different projects and business clients day-to-day. A high volume of work doesn’t intimidate you and you thrive when you have the autonomy and trust to effectively manage multiple projects, demands, conflicting priorities, pressures, and deadlines.

You value moving things forward and getting results, and you know how to differentiate the important details that need to get fleshed out at the beginning of a project from the ones that can get sorted out along the way. You are flexible and start with the end in mind, applying the right tools, time, and rigour to meet clients where they are at, and balance speed with quality to get them the best results.

You place a high value on partnerships. You love working with subject matter experts to understand business goals and tease out the details and requirements that will help to make them successful. Your excellent communication and interpersonal skills coupled with your experience promoting and maintaining positive relations enables you to skilfully build, establish and maintain positive working relationships within the workplace.

You are a strategic thinker who is excellent at prioritization and at breaking down complex problems. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend innovative solutions. You have the ability to demonstrate tact, diplomacy and sound discretion when working with a broad range of partners.

Hearing laughter in the workplace, connecting with people, and finding joy in your work matters to you. You like to have fun, be part of team, and contribute to a shared purpose. To you, being at work is a mindset and not a location, and you can switch seamlessly across modes of work and the cultural norms of working in different environments. You know yourself best, including the tasks, meetings, and communications that are better done on-site and face-to-face versus working virtually. You believe that the cornerstone of successful working relationships is trust, and understand how this positively impacts productivity and performance. You readily adapt to disruption, like to learn to skills, and explore new ways to connect and collaborate in the digital world.

What You Bring To Our Team

As the successful applicant, you must possess:

• University degree in Business Administration, Engineering, Computer Science, Management Information Systems, or related discipline, or an equivalent combination of education and experience

• Professional certification achieved and maintained in one or more of the following including the IIBA Certified Business Analyst Professional (CBAP) or Certification of Competency in Business Analyst (CCBA) and/or PMI-Professional in Business Analysis  certification (PMI-PBA)

• PMP - Project Management Professional (PMP) certification from the Project Management Institute is preferred

• Certification in ITIL 4 Foundations in IT Service Management is preferred

• A minimum of seven (7) years of directly related Business Analysis experience with progressive responsibility

• Proven track record in the application of Business Analysis tools, techniques and methodologies throughout the lifecycle of a project or initiative

• Strong research and analytical skills to identify and determine the requirements and needs of internal and/or external stakeholders

• Excellent collaboration and engagement skills and an ability to provide advice and leadership to stakeholders as it relates to solutions and/or services delivered by TIS

• Ability to balance multiple corporate objectives, identify urgencies and importance of each initiative or project, assess the value of required task and maintain order as corporate demands evolve

• Excellent communication skills and ability to establish a strong rapport and enhance working relationships with internal and external stakeholders

• Demonstrated user training, presentation and facilitation skills

• Possess the ability to work both independently and as part of a team

• Advanced level of computer proficiency using MS Office (Outlook, Word, Excel, PowerPoint OneNote), familiarity with Microsoft 365 tools (OneDrive, SharePoint, Teams) would be considered an asset

• Familiarity with diagramming and graphic applications like Microsoft Visio, MindManager would be considered an asset

• Experience in a variety of project methodology types d (I.e. Agile, Scrum. Kanban, Lean, Waterfall, etc.)

• Exceptional written and verbal communication skills developing and delivering information to both technical and non-technical audiences

• Experience creating requirements packages and other relevant documentation

What We Offer You

• Salary: $92,029 - $108,272 per annum (Band F)

• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.

• A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. This is designated as a Remote Hybrid role. Remote Hybrid recognizes that up to 60% of job functions associated with the role can be done virtually, from a remote office. Onsite work and training delivery could be at various locations within the Town of Whitby. Further details on these programs will be discussed through the selection process.

We are an Equal Opportunity Employer

At the Town of Whitby, our values guide everything that we do. We celebrate our differences, which is why we are committed to building an inclusive and barrier-free environment for our team. If you need a specific accommodation during the recruitment process, please let us know, and we will be happy to provide. Any information received relating to accommodation will be addressed confidentially.

Acknowledgement will only be forwarded to those applicants who are invited for an interview.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

For your safety and the safety of others, if offered a role with the Town you will be required to demonstrate in writing, from an Ontario Ministry of Health authorized site, that you are fully vaccinated for COVID-19 as of your hire date.

Vaccination requirements are subject to bona fide medical and/or human rights exemptions. Any request for an exemption will be reviewed on a case-by-case basis, as per our COVID-19 Vaccine Policy, and would be subject to the Town’s accommodation process.

Union Affiliation: No Affiliation

Hours: Monday to Friday – 8:30 a.m. to 4:30 p.m. (thirty-five hours per week). Additional hours may be required.