Description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Temporary Part-Time Enforcement Services Clerk

(anticipated for a period of up to 6 months)

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to almost 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre.  Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

The Part-Time Enforcement Services Clerk is responsible for:

• General clerical, administrative, research, front line customer service, cash handling and duties associated with Enforcement Services Division of Legal Enforcement Services Department;

• Review and issuance of Temporary Sign Permits and Pool Enclosure Permits;

• Administration of Accessory Apartment Registrations;

• Respond to phone and email inquiries;

• Balancing of cash;

• Processing payments online and in person;

• Scheduling appointments and preparing information for the First Attendance Facilitator;

• Preparing and providing work orders and creation of complaint files.

Who You Are

Our Enforcement Services team is looking for a self-motivated, solutions-oriented team player who takes initiative and thrives in a team environment. You use your organizational skills and abilities to plan, initiate, organize and prioritize work, and to deal effectively with multiple projects/demands, conflicting priorities, pressures and deadlines.  

You clearly convey your thoughts, both in writing and verbally.  You listen attentively and ask questions for clarification and understanding.  You build effective relationships with all people; up, down and sideways, inside and outside of the Corporation. Using sound judgment, you demonstrate tact, diplomacy and sound discretion when working with a broad range of co-workers and customers. 

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You know you best, including the tasks you do better when working virtually versus on-site.  You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn to skills, and explore new ways to connect and collaborate in the digital world.

What You Bring To Our Team

As the successful applicant, you must possess:

• a post-secondary diploma in Business Administration, Office Administration, Police Foundations, Legal Administration or equivalent;

• a minimum of 2-3 years related experience;

• possess well developed keyboarding skills;

• a demonstrated knowledge of computer programs, including an intermediate level of proficiency with MS Office (Word, Excel, Outlook), Amanda and City Works;

• be able to communicate both orally and in written form in order to establish and maintain effective working relationships with staff and the general public;

• possess well-developed organizational and prioritization skills;

• In addition, you have the ability to manage multiple phone lines and respond quickly in a busy and dynamic environment while consistently meeting deadlines.

What We Offer You

• Salary: $20.48 - $22.69 per hour (Band D, under review)*

• Benefits and retirement plan offered in accordance to Corporate programs and/or the applicable Collective Agreement.

• A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. This is designated as a Frontline Hybrid role. Frontline Hybrid recognizes that up to 40% of job functions associated with the role can be done virtually, from a remote office. Further details on these programs will be discussed through the selection process.

** The Town is currently undertaking an extensive job evaluation review for CUPE positions.  The salaries and job responsibilities for all part-time unionized postings are being considered under review until the results and ratings for these positions are finalized and shared.  Please be aware that salaries and job responsibilities may be impacted by this review.

We are an Equal Opportunity Employer

At the Town of Whitby, our values guide everything that we do. We celebrate our differences, which is why we are committed to building an inclusive and barrier-free environment for our team. If you need a specific accommodation during the recruitment process, please let us know, and we will be happy to provide. Any information received relating to accommodation will be addressed confidentially.

Acknowledgement will only be forwarded to those applicants who are invited for an interview.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

For your safety and the safety of others, if offered a role with the Town, you will be required to submit a completed Vaccination Declaration & Request for Accommodation form with proof of vaccination, if applicable, in accordance with the Town of Whitby’s COVID-19 Vaccine Policy.

Vaccination requirements are subject to bona fide medical and/or human rights exemptions, or individual preference exemption. Any request for an exemption will be reviewed on a case-by-case basis, as per our COVID-19 Vaccine Policy, and would be subject to the Town’s accommodation process.

Union Affiliation: CUPE Part-Time

Hours: Flex hours, including days, afternoons and weekends (up to 24 hours a week)

Hybrid Work Model: Frontline Hybrid

Application Instructions:  Internal candidates can apply by submitting their internal application to Human Resources electronically at hr@whitby.ca

Location: Whitby, Ontario

Internal candidates can apply by submitting an internal application form to Human Resource Services.