Description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Project Manager, Digital Transformation

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre.  Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community.

Reporting to the Senior Manager, Digital Transformation, the Project Manager (PM) is the bridge between the business and the Technology division. They are accountable for successfully delivering technology solutions to improve operational efficiencies. This role plays an integral part in aligning projects and business needs with corporate strategic initiatives by collaborating across many lines of business to successfully deliver critical projects.

The Project Manager is responsible for working with business partners, in consultation with other subject matters experts to determine requirements, develop specifications, and lead the evaluation, acquisition and implementation of solutions that meet their needs and are compatible with the corporate application, data, and technology architecture, and with broader strategic initiatives.

Duties for this role include, but are not limited to:

• Managing the full project lifecycle, including the implementation of multiple concurrent technology projects following recognized industry standard project management principles.

• Collaborating and communicating regularly with senior management, executive sponsors, business stakeholders, internal resources, and outside vendors to coordinate the delivery of project deliverables while ensuring all parties remain engaged and proactively informed throughout the course of the project.

• Directing and overseeing project staff and vendors to ensure cost-effective project implementations, manage change to preserve project commitments and to support the client throughout the project lifecycle to realize business benefits.

• Developing, coordinating, and implementing project management or business analysis tools including project charters, schedules, work breakdown structures, stakeholder analysis plans, risk registers, budgets, communication and transition plans based on best practices.

• Engaging with stakeholders to gather business, functional and technical requirements related to technology projects, work requests, business cases, or statements of work using accepted methodologies, practices and tools. 

• Identifying, investigating, evaluating, and taking actions to mitigate project risks, escalating accordingly where appropriate.

• Coordinating, scheduling, preparing agendas, and producing minutes as Chair of project meetings and advisory groups.

• Oversee the procurement of complex technology solutions (including hardware, software, and professional services) in accordance with the Town’s Procurement Policy including the preparation, coordination and oversight of procurement documents and tools (RPF’s, RFI’s, RFQ’s), setting specifications and preparing cost estimates for projects.

• Managing budgets related to technology projects, controlling costs, forecasting project expenditures, reviewing vendor invoices and authorizing payments in accordance with the applicable contracts, providing regular financial and status reports to the project sponsors.

• Monitors the performance of vendors and suppliers to ensure they are fulfilling all contractual obligations and providing high quality services and deliverables. 

• Oversees the change request process to negotiate and authorize any required contract amendments to supplier agreements for project deliverables as appropriate.

• Developing training programs as part of project delivery including determining training objectives, developing content and end user documentation, and scheduling training sessions in a manner that minimizes disruption to ongoing operations.

• Performs other duties as may be assigned in accordance with departmental and corporate objectives.

Who You Are

Our Technology And Innovation Services team is looking for an enthusiastic, innovative and visionary leader that understands what it takes to build a vibrant community. Your knowledge and experience in the field allows you to successfully navigate through complex challenges and recommend innovative solutions. You are someone who demonstrates tact, diplomacy and sound discretion and in turn is able to establish and maintain positive relationships with diverse groups of people.

You have demonstrated knowledge of current trends in Project Management, Business Analysis, and Change Management and a proven track record in understanding business needs and working with technical staff in meeting the intended goals of projects. You are a problem solver.  You love to research and analyze problems: identifying, gathering and processing relevant information to determine possible solutions, evaluate them and make recommendations. 

What You Bring To Our Team

• University degree in a related discipline (e.g., Business Administration,  Computer Science, Management Information Systems, or related).

• Certification as a Project Management Professional (PMP) with the Project Management Institute; and

• Eight (8) or more years of progressively responsible professional project experience in managing and delivering enterprise, multi-departmental projects from conception/idea to project close.

• Outstanding project management, analytical, risk management, implementation, vendor management, organizational, communication (both oral & written) and customer service skills.

• Strong technical knowledge and hands on experience with documenting business requirements, producing technical specifications, data modeling and data migration, system implementations, integrations, testing, and maintenance of commercial off-the-shelf business solutions.

• Strong leadership skills capable of employing both a tactical and strategic approach as appropriate to guide high-profile business technology projects.

• Excellent research and written communications skills.

The following qualifications would be assets:

• Municipal or public sector experience within a unionized environment

• Six (6) or more years of professional project experience as a Business Analyst with a PMI Business Analyst Certification (PMI-BA) accreditation or Certified Business Analyst Professional (CBAP) or Certification of Competency in Business Analyst (CCBA)

• Certification as a Prosci Change Management Professional.

• Lean Green Belt certification, or higher.

• Demonstrated project implementation experience with Workday, Microsoft SharePoint, and/or Microsoft Dynamics CRM

What We Offer You

• Salary: $119,537- $135,837 per annum (Grade 11)
• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.
• A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. Further details on these programs will be discussed through the selection process.

We are an Equal Opportunity Employer

At the Town of Whitby, our values guide everything that we do. We celebrate our differences, which is why we are committed to building an inclusive and barrier-free environment for our team. If you need a specific accommodation during the recruitment process, please let us know, and we will be happy to provide. Any information received relating to accommodation will be addressed confidentially.

Acknowledgement will only be forwarded to those applicants who are invited for an interview.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

For your safety and the safety of others, if offered a role with the Town, you will be required to submit a completed Vaccination Declaration & Request for Accommodation form with proof of vaccination, if applicable, in accordance with the Town of Whitby’s COVID-19 Vaccine Policy.

Vaccination requirements are subject to bona fide medical and/or human rights exemptions. Any request for an exemption will be reviewed on a case-by-case basis, as per our COVID-19 Vaccine Policy, and would be subject to the Town’s accommodation process.

Union Affiliation: No Affiliation

Work Location: Whitby, ON

Hours: Monday to Friday – 8:30 a.m. to 4:30 p.m. (thirty-five hours per week).
Additional hours may be required.