Description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Compliance and Service Level Coordinator

What You Will Get To Do

The successful candidate will have a positive impact on our corporate culture by demonstrating the Town’s CARE core values (Collaborative, Accountable, Respectful, Engaged) through daily interactions with individuals at all levels of the organization, external contacts and elected officials.

By effectively building positive rapport and relationships both internally and externally, the successful candidate will help us achieve our mission that together we deliver services that make a difference in our community

Reporting to the Senior Manager of Enforcement Services, the Compliance and Service Level (“CSL”) Coordinator position is responsible for monitoring and ensuring that Department established service levels are consistently met.  This role is tasked with maintaining consistency within the Enforcement Services Division, including Animal Services, By-Law and Parking enforcement.   . 

The CSL Coordinator position is a fast paced, multi-dimensional position that is involved in the operation and assists with supervision of the Enforcement Services Division. This position will take the lead on delivery of school enforcement  and special projects. 

The CSL Coordinator is expected to work with the Town’s enforcement staff to manage response to complaints received by the Enforcement Services Division. Strong inter-personal skills, varied communication techniques and supervisory control are used to lead, motivate and encourage staff.

Specific duties for this role include, but are not limited to:     

• Develop training manuals, flowcharts or the resources to assist staff with by-laws and enforcement processes;
• Work with the supervisors to assign staff to specific duties/patrols/special projects to cover all functions and areas of enforcement;
• Coordinate service level response for special (school zones, waterfront etc.) ensuring adequate staff resources;
• Ensure consistency with training of new staff and offers guidance to current Officers;
• Develop and build individual onboarding and Divisional training plans;
• Assist in developing  and maintaining Divisional Standard Operating Procedures (SOP) to promote consistency in enforcement within the community amongst all officers;
• Provide advice regarding enforcement, inspection procedures, SOP’s , and  the application of by-laws or Provincial legislations to enforcement staff;
• Ensure that officers are trained on proper investigation techniques and are gathering all necessary evidence to ensure a reasonable prospect of conviction when by-law charges are commenced;
• Recommend targets and monitor ongoing staff task lists to ensure the Division is meeting established departmental service Levels, flagging  outlying files to supervisors as needed for additional action ;
• Act as delegate for supervisors as required, overseeing enforcement staff in their absence;
• Coordinate the use and maintenance of  Enforcement fleet vehicles;
• Develop, make recommendations and implement changes guided by metrics  for the Division utilization AMANDA, in collaboration with the Application  Support Clerk ;
• Oversee and make recommendations to the supervisors on file assignment   to highlight  challenges and outstanding files;

Who You Are

You are knowledgeable about and work in compliance with all workplace safety regulations, standards, and practices.  You perform work in a safe manner and encourage and support others to do the same. You identify risks and implement ways to mitigate those risks to ensure employees remain safe.

You pay attention to the details.  You hold yourself and others accountable for achieving agreed upon commitments, deadlines and milestones. You can explain just about anything to anyone. Your excellent communication and interpersonal skills enable you to skilfully build, establish and maintain positive working relationships and reduce conflict within the workplace. Using your extensive knowledge and experience in the field allows you to navigate through complex problems and recommend solutions.

To you, being at work is a mindset and not a location. You can switch seamlessly across modes of work and cultural norms of working in different environments. You believe that the cornerstone of successful working relationships is trust and understand how this positively impacts productivity and performance. You have a high degree of accountability, readily adapt to disruption, like to learn new skills, and explore new ways to connect and collaborate in the digital world.

What You Bring To Our Team

As the successful applicant, you must possess:

• minimum two (2) year community college diploma in Police Foundations, Protection, Security and Investigations, Law & Security;
• certified MLEO(C) Designation – from the Municipal Law Enforcement Officers Association of Ontario;
• certified Property Standards Designation (CPSO) – from the Ontario Association of Property Standards Officers;
• combination of a minimum five (5) years of enforcement and regulatory work related to municipal by-laws;
• supervisory experience in a Unionized environment an asset;
• a solid understanding of the provisions of applicable provincial legislation, including, but not limited to: Provincial Offences Act; Building Code Act, 1992; Municipal Act, 2001; Dog Owners’ Liability Act; and Pounds Act;
• well-developed internal and external customer service skills, with demonstrated skills in problem solving;
• highly self-motivated individual with strong ability to work independently with limited supervision in multiple locations, exercising judgment and discretion;
• demonstrated ability to work well under pressure with changing priorities and competing demands, often in a highly political environment;
• strong knowledge of data base computer applications – experience in specialized software to track processes (e.g., AMANDA, Cityworks), requests of the public, employee performance and inspection activities;
• well-developed communication and conflict resolution skills to address public complaints and concerns when undertaking enforcement action, often in highly-emotional charged situations.
• Successful candidates will be required to provide a satisfactory police record check to the Corporation as a condition of employment; and
• successful candidates are required to hold and maintain a valid Province of Ontario Class "G" Driver's License and qualify for the Town’s Safe Driver Program criteria.

What We Offer You

• Salary: $102,517 - $116,496 (Grade 13,  2025 Rates)
• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.

We are an Equal Opportunity Employer

At the Town of Whitby, our values guide everything that we do. We celebrate our differences, which is why we are committed to building an inclusive and barrier-free environment for our team. If you need a specific accommodation during the recruitment process, please let us know, and we will be happy to provide. Any information received relating to accommodation will be addressed confidentially.

Acknowledgement will only be forwarded to those applicants who are invited for an interview.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

Union Affiliation: No Affiliation

Hours:  Flexible hours, including rotating shifts and afternoon/evenings including weekends.