Description

Our team is highly skilled, passionate about our community, and we care. Let’s grow together.

Business Analyst

Who We Are

In Whitby, we are dedicated to our work, our community, and each other. We work hard, we have fun, and we celebrate our successes.

The Town of Whitby is a community in transformation that is located in the heart of Durham Region in the eastern Greater Toronto Area. Whitby is the second-largest municipality in the region and one of the fastest-growing communities in Canada. Located on Lake Ontario and only an hour east of Toronto, the population of Whitby is expected to grow from 140,000 to more than 200,000 by 2031. Whitby’s Official Plan has been updated to establish new directions for Whitby’s planned growth and development; the protection of our natural and built environments; urban design intensification; sustainability; community improvement; and, new employment within this time frame.

The Town of Whitby combines a small town atmosphere with the sophistication and amenities of a larger urban centre.  Whitby boasts two beautiful heritage downtowns, one of the finest recreational harbours with an award-winning marina, year round sports and recreation activities, parks, trails, and a robust arts and culture scene, all of which are part of the extraordinary amenities that Whitby residents enjoy every day.

Whitby has an exciting and aspiring future, with a community that is welcoming, growing and transforming. On our team, you can expect to make a difference through your work and have a direct impact on shaping our growing community. Creating an inclusive environment where employees experience job satisfaction and have rewarding careers is important to us. We live our values and foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to work.

The Town of Whitby is a hybrid organization. This means staff are empowered to do their best work from various locations, as appropriate for the position.

We want to be the preferred employer for the most talented people who care about the Town of Whitby, and are excited and proud to serve our vibrant community.

Let’s grow together.

What You Will Get To Do

The Business Analyst is a hybrid position that acts as a Business Analyst (BA), Project Manager (PM) or both across multiple projects and initiatives simultaneously. The role is a critical bridge between Technology and Innovation Services (TIS) and its client groups. The Business Analyst supports client needs, negotiates and builds consensus between different client groups with diverse goals, and ensures that technical solutions meet business needs/objective, corporate strategic directions, and capabilities delivered by TIS. The result is project delivery that improves business operations and brings the greatest business value to the organization.

The Business Analyst is responsible for understanding what the objective of a project is, leading how to achieve it, managing any changes to the objectives, and ensuring that all deliverables align with the desired end state. This role focuses on the product (solution) and is responsible for working with the business partners in consultation with other TIS staff to determine requirements, develop specifications, and applying an appropriate level of rigour to evaluate, acquire, and implement corporate technologies that meet business needs, and are compatible with the corporate application, data, and technology architecture.

The BA will apply proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications.  The role will play a pivotal role in ensuring IT understanding and translation of business requirements.

The Business Analyst has a responsibility to stay current on new developments, champion best practices, review their applicability to the Town’s projects, and determine the level to which it is implemented to align to the Community Strategic Plan (CSP) and the Corporate Information Technology Digital Strategic Plan (CITDSP).

As a project leader in the organization, this position demonstrates the Town’s CARE Core Values (Collaborative, Accountable, Respectful and Engaged) through daily interactions with individuals at all levels of the organization, external contacts, and elected officials. The PM/BA holds staff and themselves, accountable for the Core Values, the Code of Conduct, and the Respect in the Workplace policy.

Project Management

• Lead smaller scale transformational projects.

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.

• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.

• Liaise with project stakeholders on an ongoing basis.

• Set and continually manage project expectations with team members and other stakeholders.

• Plan, schedule, and track project timelines, milestones, and deliverables using appropriate tools.

• Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.

• Define project success criteria and disseminate them to involved parties throughout project life cycle.

• Conduct project postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.

• Develop best practices and tools for project execution and management recognizing that this is not a one size fits all model and scalable project management tools and support are expected.

• Estimate the resources, participants, and change management needed to achieve project goals.

• Draft and submit budget proposals and recommend subsequent budget changes where necessary.

• Direct and manage project development from beginning to end.

• Develop full-scale project plans, foundational project documents, and associated communications documents.

• Delegate tasks and responsibilities to appropriate personnel.

• Identify and resolve issues and conflicts within the project team.

• Identify and manage project dependencies and critical path.

• Develop and deliver progress reports, proposals, requirements documentation, and presentations.

Business Analysis

• Clearly identify project stakeholders and establish user classes, as well as their characteristics.

• Determine and establish the right-sized approach for the client’s needs that ensures the requirements are sufficient to move the project forward.  This may mean a quick assessment versus a more robust approach depending upon the project.

• Conduct interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods to gather, compile, and convey, user requirements to development teams throughout the software lifecycle.

• Identify and establish the scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.

• Work with stakeholders and the project team to elicit, analyze, specify, prioritize, and validate the business needs and requirements of project stakeholders, whether they are customers or end users.

• Research, review, and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies for enhancing or further leveraging these processes.

• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts.

• Participate in the QA of purchased solutions to ensure that the features and functions have been enabled and optimized.

Corporate analysis and documentation

• Writing content, research, and environmental scans, developing reporting processes, writing RFP’s engaging stakeholders and ensuring team accountability to deadlines and project objectives are met.

• Track Work Plan projects to support them staying on time, on budget, and meeting deliverables.  Ensures all plans align to Corporate Strategic Plan, CITDSP.

Who You Are

You like a diverse portfolio and being able to switch between different projects and business clients day-to-day. You are organized and intentional with your work. A high volume of work doesn’t intimidate you and you thrive when you have the autonomy and trust to effectively manage multiple projects, demands, conflicting priorities, pressures, and deadlines. You value moving things forward and getting results, and you know how to differentiate the important details that need to get fleshed out at the beginning of a project from the ones that can get sorted out along the way. You are flexible and start with the end in mind, applying the right tools, time, and rigour to meet clients where they are at, and balance speed with quality to get them the best results.

You place a high value on relationships. You love working with subject matter experts to understand business goals and tease out the details and requirements that will help to make them successful. You are highly accountable, love to collaboratively solve problems, and enjoy the freedom to chase down new ideas and innovative solutions. You like meeting and working with different people and business areas, and you are known for being a great listener, a clear communicator, and a negotiator.

Hearing laughter in the workplace, connecting with people, and finding joy in your work matters to you. You like to have fun, be part of team, and contribute to a shared purpose. To you, being at work is a mindset and not a location, and you can switch seamlessly across modes of work and the cultural norms of working in different environments. You know yourself best, including the tasks, meetings, and communications that are better done on-site and face-to-face versus working virtually You believe that the cornerstone of successful working relationships is trust, and understand how this positively impacts productivity and performance. You readily adapt to disruption, like to learn to skills, and explore new ways to connect and collaborate in the digital world.

What You Bring To Our Team

As the successful applicant, you must possess:

• College degree in a related discipline (e.g., Project Management, Business Administration, Computer Science, Management Information Systems, or related), or an equivalent combination of education and experience ;

• At least three (3) years of progressively responsible experience providing analysis and project management support for multi-departmental initiatives and projects;

• Certification as a Project Management Professional (PMP) with the Project Management Institute (PMI) or Certification as a Certified Associate in Project Management (CAPM) with the Project Management Institute (PMI)

• Certification (or working towards) PMI Business Analyst Certification (PMI-BA) is preferred

• Experience utilizing Lean process management methodologies (White Belt certification or higher preferred)

• Experience planning and implementation organization Change Management Principals (Prosci certification an asset) within projects and initiatives.

• Business Relationship Management Professional (BRM) certification is considered an asset 

• Strong research and analytical skills to identify and determine the requirements and needs of internal and/or external stakeholders

• Excellent collaboration and engagement skills and an ability to provide advice and leadership to stakeholders as it relates to solutions and/or services delivered by TIS

• Ability to balance multiple corporate objectives, identify urgencies and importance of each initiative or project, assess the value of required task and maintain order as corporate demands evolve

• Excellent communication skills and ability to establish a strong rapport and enhance working relationships with internal and external stakeholders

• Demonstrated user training, presentation and facilitation skills

• Possess the ability to work both independently and as part of a team

• Advanced level of computer proficiency using MS Office (Outlook, Word, Excel, PowerPoint OneNote), familiarity with Microsoft 365 tools (OneDrive, SharePoint, Teams) would be considered an asset

• Familiarity with diagramming and graphic applications like Microsoft Visio, MindManager would be considered an asset

• Experience in a variety of project methodology types d (I.e. Agile, Scrum. Kanban, Lean, Waterfall, etc.)

• Exceptional written and verbal communication skills developing and delivering information to both technical and non-technical audiences

• Experience creating requirements packages and other relevant documentation

What We Offer You

• Salary: $83,523 - $98,262 per annum (Band G) *Under Review
• A comprehensive benefits and pension program to ensure that your total compensation package addresses both your work and life needs.

• A hybrid work environment and flexible work arrangements where employees are empowered to do their best work in the way that works for them. This is designated as a Remote Hybrid role. Remote Hybrid recognizes that up to 60% of job functions associated with the role can be done virtually, from a remote office. Onsite work and training delivery could be at various locations within the Town of Whitby. Further details on these programs will be discussed through the selection process.
  
  

We are an Equal Opportunity Employer

At the Town of Whitby, our values guide everything that we do. We celebrate our differences, which is why we are committed to building an inclusive and barrier-free environment for our team. If you need a specific accommodation during the recruitment process, please let us know, and we will be happy to provide. Any information received relating to accommodation will be addressed confidentially.

Acknowledgement will only be forwarded to those applicants who are invited for an interview.

Personal information provided is collected under the authority of The Municipal Act, 2001 and the Municipal Freedom of Information and Protection of Privacy Act.

For your safety and the safety of others, if offered a role with the Town you will be required to demonstrate in writing, from an Ontario Ministry of Health authorized site, that you are fully vaccinated for COVID-19 as of your hire date.

Vaccination requirements are subject to bona fide medical and/or human rights exemptions. Any request for an exemption will be reviewed on a case-by-case basis, as per our COVID-19 Vaccine Policy, and would be subject to the Town’s accommodation process.

Union Affiliation: No Affiliation

Hours: Monday to Friday – 8:30 a.m. to 4:30 p.m. (thirty-five hours per week). Additional hours may be required.